Refund Policy
Effective Date: 5/20/23
At The Moving Movers, LLC, we aim to ensure our customers are fully satisfied with their purchases. Our refund policy outlines the conditions and processes for obtaining a refund for returned items. Please read this policy carefully.

Eligibility for Refunds
Refunds are eligible for items that meet the following criteria:

  • The item must be unused, unwashed, and in its original condition.
  • The item must be returned in its original packaging with all tags attached.
  • A receipt or proof of purchase must accompany the return.

Refund Process
To initiate a refund, please follow these steps:
Initiate Return: Contact our customer service team at [Your Email Address] to request a Return Merchandise Authorization (RMA) number.
Ship the Item: Follow the return instructions provided by our customer service team. Ensure the RMA number is included in your return package. You are responsible for return shipping costs unless the item is defective or we made an error in your order.
Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.

Refund Approval
After inspecting the returned item, we will notify you of the approval or rejection of your refund:
Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5 – 15 business days.
Rejected Refunds: If your return is not approved due to non-compliance with our return eligibility criteria, we will notify you and return the item to you at your expense.

Non-Refundable Items
The following items are not eligible for refunds:

  • Gift cards
  • Final sale items
  • Intimate apparel (e.g., lingerie, swimwear) for hygiene reasons
  • Custom or personalized items

Original Shipping Costs
Original shipping costs are non-refundable, except in cases where the return is due to a defect or an error on our part.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at tmmoversclothing@yahoo.com with your order number and a description of the issue. We will provide a prepaid return shipping label for the defective item and issue a full refund or replacement upon receiving and inspecting the item.

Late or Missing Refunds
If you haven’t received a refund yet, please:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at tmmoversclothing@yahoo.com.

International Refunds
For international orders, refunds will be processed in the original currency of the purchase. Customers are responsible for return shipping costs, including any customs duties or taxes. Please contact our customer service team for specific instructions regarding international returns.

Contact Information
If you have any questions or concerns about our refund policy, please contact us at: tmmoversclothing@yahoo.com
The Moving Movers, LLC